SLA Metrics.
Built for speed, bound by accountability.
A typical vendor promises speed; a true infrastructure partner guarantees it. This document outlines our strict delivery schedules, zero-friction revision protocols, and the absolute accountability we hold ourselves to when managing your campaigns.
Velocity Metrics
Turnaround Schedules.
12 Hours
Our standard overnight delivery. Assets uploaded before 6:00 PM (local timezone) are processed and delivered by 6:00 AM the following morning.
24+ Hours
Large seasonal drops are absorbed by our dedicated volume teams, guaranteeing a strict 24-hour cycle, or a custom rolling schedule for massive batches.
Defect Tolerance
Zero-Friction Revisions.
Priority Feedback Loop
If an asset fails your in-house quality control, it is immediately flagged as a high-priority revision. It bypasses the standard queue to ensure immediate correction by a senior specialist.
14-Day Revision Window
Clients have 14 days from the point of delivery to request unlimited revisions on any asset that does not strictly match the approved creative brief and margin guidelines.
The Guarantee
Absolute Accountability.
We do not make empty promises. If we fail to meet the exact delivery deadline stipulated in your active SLA, we will immediately course-correct and your account will automatically be credited for the delayed batch. We put our own revenue on the line to prove our absolute commitment to your timelines.